Maintenance troubleshooting and repair
Maintenance training for technicians: capture an expert's diagnostic and repair procedures before they leave, and reduce mean time to repair (MTTR).
When a line is down, every minute counts, and what usually counts most is whether the technician who "has seen this before" is available. Diagnostic knowledge is maintenance's most volatile asset: built over years, gone overnight.
The problem: diagnosis depends on the right person being present
Symptoms, typical causes, the order of checks, the safe way to disassemble: none of that is in the machine manual. New technicians learn during breakdowns, i.e. at the worst possible moment, and an experienced colleague's holiday raises the whole plant's MTTR.
How Aikando supports maintenance
- A technician records the diagnostic or repair procedure during a real intervention: symptoms, checks, sequence, tools.
- The recording becomes a step-by-step instruction available at the machine, hands-free.
- Rare faults stop being one person's knowledge: every technician has access to a proven path.
- The base grows with every intervention: a new fault is a new recording, available to the whole shift immediately.
Breakdown experience stays in the company, not in the memory of the technician who earned it.
What the plant gains
- Helps shorten response and repair time (MTTR), especially beyond the first shift.
- Service knowledge stays in-house despite turnover and retirements.
- Junior technicians reach autonomy faster, learning from the best rather than by trial and error.