Privacy policy

How CAPTiX collects, uses and safeguards your personal information.

Effective date: October 5, 2025

Last updated: 31 October 2026 (website analytics and cookies)

At CAPTiX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

Personal information: name, email address, phone number, company name, and other contact details you provide when booking consultations or contacting us.
Usage data, only with your consent: information on how you access and use our website, including IP address, browser type, operating system, pages visited, and time spent on pages (see “Website analytics and cookies”).
Cookies and similar technologies: our analytics tool (PostHog) and its cookies run only with your consent; without it, we store only the few settings described in “Website analytics and cookies” on your device.

How we use your information

To provide and maintain our services, including scheduling consultations and responding to inquiries.
To improve our website, products, and services through analysis of usage data.
To communicate with you, send confirmations, updates, and marketing materials (with your consent).
To comply with legal obligations and protect our rights.

Know-how fragility diagnostic

When you fill in the diagnostic at captix.eu/diagnostic:

Data processed: your five answers and the resulting score, your e-mail address, your first name (optional), your company name, your role, the sector, the site size, what brings you here, the page language and the time of your consent. Your IP address is used only at that moment, for bot protection (Cloudflare Turnstile) and to limit repeated submissions; it is not stored with your answers.
Purposes: to send you the report on your posts at risk and to contact you about it. The score is computed automatically from your answers; it only shapes the content of the report and has no other effect on you. Nothing is sent to you automatically: every message is read and sent by a person at CAPTiX.
Legal basis: your consent, given by ticking the box on the form. You can withdraw it at any time by writing to privacy@captix.eu; your answers are then deleted.
Hosting: the answers are stored in our database hosted in the European Economic Area (see the list of sub-processors).
Retention: 24 months after you send them if no business relationship follows, then deleted.

Skills matrix template

When you download the template at captix.eu/skills-matrix, we process your e-mail address, your role, your first name and company name (optional), the page language and the time of your consent, to give you the template and contact you about it. Legal basis: your consent, which you can withdraw at any time by writing to privacy@captix.eu. Nothing is sent to you automatically. The data is hosted in the European Economic Area and kept for 24 months if no business relationship follows.

Website analytics and cookies

Without your consent, the site uses no cookies and no analytics tools. Pages, fonts and icons come from our own hosting (Scalingo, EEA), so viewing a page does not pass your IP address to other companies.

Without consent, we store only the settings below in your browser's storage (localStorage). They are not sent to us:

captix_analytics_consent: your analytics choice and its date. After 12 months, we ask again.
captix_lang: the language you picked in the language switcher.
captix_role: the role you picked in the “You are…” card on the homepage, or the fact that you closed the card, so it is not shown again.

Analytics runs only after you click “Accept” in the banner. Before that, the tool is not even loaded:

Provider: PostHog Inc., on the PostHog EU cloud (servers in the European Union), acting as our processor.
Data: pages visited, clicks, the page you came from, browser and device type, language, and your IP address, which PostHog receives with each event. We do not record sessions and do not link this data to your name or e-mail address.
On your device: a random identifier in a cookie and in localStorage (names starting with “ph_”), to recognise your browser on later visits. Valid for up to 12 months.
Purpose: to understand how the site is used and improve it, including comparing versions of our content.
Legal basis: your consent (Art. 6(1)(a) GDPR and Art. 399 of the Polish Electronic Communications Law).

If your browser sends a Do Not Track or Global Privacy Control signal, we treat it as a refusal: the banner does not show and PostHog is not loaded.

You can change your choice at any time with the “Cookies” link in the footer of every page. Refusing after accepting deletes PostHog's cookies and data from your device. Withdrawing consent does not affect the lawfulness of processing that took place before.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.

Data security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

Your choices

You may opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly. You can give or withdraw your consent to analytics at any time with the “Cookies” link in the footer.

Retention of data

We retain your personal information only as long as necessary to fulfill the purposes described in this policy and to comply with legal requirements.

Children's privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

Contact us

For questions or concerns regarding this Privacy Policy, please contact: CAPTiX Privacy Team, email: privacy@captix.eu.

Protecting your privacy is integral to our innovative approach. Trust CAPTiX to handle your information responsibly as we transform your business.